Author: Jay

Do Good to Do Well

On Monday, we discussed the importance of Corporate Social Responsibility (CSR).  Specifically, we examined CSR in the context of winning the war on talent. By the way, did you see

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Dealing with Angry Customers

On Monday, we discussed how employees react to mistreatment by customers.  Why should you, as a leader, care?  First, mistreatment leads to high turnover which leads to higher costs and

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Letter to the Editor

Dear Brother and Sister Editors and Readers of The Open Kimono: My keen interest in your work is a tribute to the work of Dr. Evan Offstein whose book Stand Your

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Does OCB Really Matter?

The researchers from the article we shared on Monday showed that choosing employees that were strong in Organizational Citizenship Behavior (OCB) would increase the chance of success in company initiatives

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