Category: Weekly Email

Do Good to Do Well

On Monday, we discussed the importance of Corporate Social Responsibility (CSR).  Specifically, we examined CSR in the context of winning the war on talent. By the way, did you see

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The Lunch Break Re-examined

The Question Michael Douglas, as Gordon Gecko, in the iconic movie Wall Street tells Charlie Sheen that lunch is for wimps.  Up until reading an impressive article in the Academy

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Dealing with Angry Customers

On Monday, we discussed how employees react to mistreatment by customers.  Why should you, as a leader, care?  First, mistreatment leads to high turnover which leads to higher costs and

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